IT Service Management Assessment

The IT Service Management Assessment is designed to perform an objective review of your Service Support and Service Delivery processes. Based on the ITIL framework, the assessment will review processes against best practice guidance and provide a set of recommendations that will be used to develop a Service Improvement Plan. The assessment will identify strengths and weakness and opportunities for quick wins. The assessment is conducted in a format that ensures that your organization has ownership for the Service Improvement Plan thereby giving you control over the implementation and its success.

The IT Service Management Assessment will review:

  • Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Release Management
  • Service Level Management
  • Financial Management for IT Services
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
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    Approach: The IT Service Management Assessment involves on-site consultancy to critically review your operation by interviewing key stakeholders, management and customers. Documentation, current work practices and procedures are reviewed.

    Deliverables: Full management consultancy report and presentation / workshop to develop a Service Improvement Plan.

    The STI Advantage:

  • Objective external review
  • Expert analysis
  • Observations and advice from highly experienced professional
  • Tactical recommendations that can have an immediate impact to improve operational effectiveness and efficiency
  • Organizational ownership of the IT Service Improvement Plan
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